Shipping Policy

• Once the order is placed at Cube along with payments, orders are dispatched within 7 working days from the date of receipt. If the order requires customization, once we receive the details, we will estimate shipping and delivery dates accordingly and reaches out via mail.
• The shipping duration mentioned above is an approximate date, and if the orders are delayed due to unforeseen circumstances, we will reach out to inform the customer and give an update about the order.
• We request that the customers reach out to customer care if the orders are delayed after 7 days and there has been no updated information provided on the order placed.
• As soon as the order is packed and ready to ship, the details will be shared with the customer via the details provided, which include WhatsApp, email, and text messages. The customer can easily track the order.
• Please note that Cube is not liable for any delays caused by the courier company and will not be able to generate a refund, return, or exchange in such situations.
• Customers should be aware that the delivery company will make two to three attempts at delivering the order, and if the order is not yet received after three attempts, either the delivery charges will be applicable or the delivery company could send us back the order.
• If the customer is willing to get the order re-shipped, delivery charges will be applicable since the entire process has to be repeated.

Once the orders are packed and ready to ship, a message or email will be sent to the customer mentioning all the details of the order along with a link via which the customer can track the status of the order from the courier service website.

If the details of the order are not shared, customers should reach out at Cube.helpus@gmail.com or call or drop us a text at +918123860592 to get the tracking details.

Once the orders are shipped to the customer’s place, they cannot be canceled, but if they're in the packaging and getting ready to be shipped, they can be canceled. The option to cancel the order will be available on the website as well as the app, and this includes items purchased on sale as well.

Yes, the customer can change the address of the delivery, but please note that the address can only be changed until the order has not been picked up by the delivery service. If the delivery service company picks up the order, we cannot change the address.

The customer can change or update the new address under the ‘change address’ option, which is available under the My Order section of the website.

We at Cube understand the need for quick and seamless delivery, and we have set a delivery date according to the same. If, in any case, the product is not delivered by the given date, please reach out to us at Cube.helpus@gmail.com, call us, or drop us a text at +918123860592 so that we can resolve the issue as soon as possible.

In a special case, if the customer requires the order early, please reach out to us at Cube.helpus@gmail.com or call or drop us a text at +918123860592.

We at cube charge a standard shipping charge of ₹40 across PAN India on orders below <999

However in case of express shipping, the customer can request us to ship an order in express method by paying a nominal fees of ₹40 on surplus charges if any.

In case of receiving a damaged product/ wrong delivery/ defective product/ incomplete order from Cube, please inform us within 48 hours of receiving the order along with the pictures. You can raise a return or exchange ID as mentioned above.

Please provide with 3-5 images.

Please mention clearly if the product is damaged/defective or missing.

Please send us the image of the original label and tags along with the invoice.

In case of any emergency, reach out to us at Cube.helpus@gmail.com or call us at +918123860592. We will get in touch within 48 hours.